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Operations / Departmental Management

Level: 5

Delivery Method: Apprenticeship

Typical Duration/length of course:  24 Months

Fees: POA


Entry Requirements: Must have 5 GCSEs including Maths and English at grade 9 - 4 (A* - C). We have to make sure that the Apprentice has the potential to achieve the different elements that make up the Apprenticeship qualification, and that they are working at the right level in their job role. It is a requirement to complete an initial assessment in English and Maths, and this may lead to taking some additional diagnostic assessments.

Course Code: APPOPDL5

UCAS Code: NA 


Course Overview:

An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner.


Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.


Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.


On completion, apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership & Management, and those with 3 years’ of management experience can apply for Chartered Manager status through the CMI.


  • Operations Manager

  • Regional Manager

  • Divisional Manager

  • Department Manager

  • Specialist Manager

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